Refund policy

Returns & Refund Policy

At Pipop, every piece is individually handmade with naturally shaped materials and carefully selected decorative details.

  1. Returns

Unused and undamaged items may be returned within 14 days of delivery.

To be eligible for a return, the item must be in the same condition in which it was received and must be returned in its original packaging.

Please contact hello@pipopdoll.com before returning an item. Returns sent without prior approval may not be accepted.

  1. Natural and Handmade Variations

Natural seed pods vary in shape, color, and texture. Handmade details may also have slight differences in placement and appearance.

These small variations are part of the handmade character of the product and are not considered defects.

  1. Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a structural defect, or contains the wrong item, contact hello@pipopdoll.com within 48 hours of delivery.

Please include:

• Your order number
• Clear photos of the item
• Photos of the original packaging
• A brief description of the problem

Once the issue is confirmed, we will arrange a replacement or full refund.

  1. Return Shipping

Customers are responsible for return shipping costs for non-quality-related returns.

If the item arrived damaged, defective, or incorrect, Pipop will be responsible for the approved resolution.

  1. Refunds

After the returned item is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional processing time.

  1. Custom Orders

Personalized or custom-made products are final sale unless they arrive damaged, defective, or significantly different from the approved order details.

  1. Contact

For return or refund questions, contact:

hello@pipopdoll.com